We are confident that your experience in all of your dealings with us at Blaser Mills Law will be favourable. While we love hearing from those for whom we have achieved the high standards we set in terms of the client experience, we also need to learn from those for whom we could have done better. Whatever your experience, we always desire feedback and our Risk and Compliance Solicitor, Lucy Kempson, would love to hear from you. She may be contacted on her direct dial number 01494 478618 or via email at email@example.com
In the unfortunate event that you do wish to register a complaint with us, then we operate a formal Complaints Procedure. This can be sent to you at your request (just telephone or send an email to the person with whom you have been dealing) or, if you prefer, you can download it here. In the vast majority of cases, following this procedure will result in an amicable resolution of your complaint.
If after following the Complaints Procedure you remain dissatisfied, you are entitled to contact The Legal Ombudsman, whose contact details are:-
The Legal Ombudsman
PO Box 6806
Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Please note that the Legal Ombudsman will agree to become involved in your complaint only once you have used our Complaints Procedure and the matter remains unresolved between us.
Complaints about fees only
If your complaint is solely in relation to the level of fees we have charged, then the Complaints Procedure (and thereafter The Legal Ombudsman) is still appropriate, but you may also be entitled to have our charges reviewed by the Courts. This is called “assessment of costs”, and the procedure is set out in sections 70, 71 and 72 of the Solicitors’ Act 1974, as amended by the County Court Rules 1999; you will find a full notice of information on the bill we sent to you. Again, please always raise your complaint with us initially, so that we have an opportunity to attempt an amicable resolution with you.
Complaints via the European Commission Online Dispute Resolution (ODR) service
Should you have a complaint about one of our legal services, you can seek to resolve the dispute using the European Commission’s ODR service. For more information, please visit http://ec.europa.eu/consumers/odr.
Should you wish to contact our Risk and Compliance Solicitor, please contact Lucy Kempson at firstname.lastname@example.org