Client Feedback Questionnaire

We value your feedback and we would be grateful if you could complete this short questionnaire.
Please give your case reference number here (e.g. 98823.5), but don’t worry if you don’t know it.
1. How did you hear about us?
- I am an existing Client
- Personal recommendation
- Professional recommendation
- Web search engine
- Social media
- Online article
- Newspaper or magazine publication
2. Who was the lawyer that advised you?
3. How would you rate the service provided by the following? (1 = Poor, 3= Satisfactory, 5 = Outstanding)
1 2 3 4 5
Lawyer dealing with your matter
Paralegal / Secretary
Our reception staff
4. Was the information/advice that we provided you easy to understand?
- Yes
- No
5. Did we keep you up to date with progress in accordance with your expectations?
- Yes
- No
6. Did we understand what you wanted to achieve from the outset?
- Yes
- No
7. Did you receive regular updates about your matter, where appropriate?
- Yes
- No
8. Did we treat you well at all times?
- Yes
- No
If you believe you were treated unfairly for any reason, please tell us why:
If your matter was dealt with under the Legal Aid System, please go straight to Question 11
9. Were you given clear advice about the level of expected costs for your matter?
- Yes
- No
9a. If yes, were the costs estimated for you at the outset?
- Yes
- No
10. Did your final costs exceed the estimate?
- Yes
- No
10a. If yes, were you told in advance the reasons why?
- Yes
- No

11. What is important to you when using a law firm? (1 = Not Important, 3= Somewhat Important, 5= Very Important)

	1	2	3	4	5
The responsiveness of the staff
Knowledge and experience of the lawyers
How contactable the lawyer is
Pro-activity of the lawyer in progressing your matter
Transparent costs
A fixed cost or estimate
Additional services provided such as legal updates and marketing trends

12. How satisfied were you with our overall service?
- Not satisfied
- Quite satisfied
- Fairly Satisfied
- Satisfied
- Exceeded expectations
Why have you given us this score?
13. Would you recommended Blaser Mills to any of your friends, family, or professional contacts?
- Yes
- No
14. Please indicate if you would like to be contacted for advice on any of our following business legal services:
- Business Structures
- Commercial Contracts
- Commercial Property
- Commercial Recoveries
- Dispute Resolution
- Employment
- Financial and Business Crime
- Intellectual Property
- IT and Data
- Mergers and Acquisitions
- Property Litigation
- Regulatory Advice and Defence
15. Please indicate if you would like to be contacted for advice on any of our following personal legal services:
- Child Care
- Dispute Resolution
- General and Serious Crime
- Employment for Employees
- Family & Divorce
- Legal Aid Children
- Medical Negligence
- Personal Injury
- Residential Property
- Serious Injury
- Wills, Trusts & Probate
Finally, please leave your contact details here:
Name*
First Last
Email*
Address
Street Address Address Line 2 City County Post Code Country
Phone

All you need is your reference from a recent letter or your invoice number and you can pay simply, securely and quickly.

	1	2	3	4	5
Lawyer dealing with your matter
Paralegal / Secretary
Our reception staff