Client Feedback Questionnaire

Please give us your case reference number (e.g. 98823.5)

Don't worry if you don't know it.

1. How did you hear about us?

2. Who was the lawyer that advised you?

3. How would you rate the service provided by the following?

Lawyer dealing with your matter

Paralegal / Secretary

Our reception staff

4. Was the information or advice that we provided easy to understand?

Yes
No

5. Did we keep you up to date with progress in accordance with your expectations?

Yes
No

6. Did we understand what you wanted to achieve from the outset?

Yes
No

7. Did you receive regular updates about your matter, where appropriate?

Yes
No

8. Did we treat you well at all times?

Yes
No

If you believe you were treated unfairly for any reason, please tell us why:

If your matter was dealt with under the Legal Aid System, please go straight to Question 11

9. Were you given clear advice about the level of expected costs for your matter?

Yes
No

9a. If yes, were the costs estimated for you at the outset?

Yes
No

10. Did your final costs exceed the estimate?

Yes
No

10a. If yes, were you told in advance the reasons why?

Yes
No

11. What is important to you when using a law firm?

The responsiveness of the staff

Knowledge and experience of the lawyers

How contactable the lawyer is

Pro-activity of the lawyer in progressing your matter

Transparent costs

A fixed cost or estimate

Additional services provided such as legal updates and marketing trends

12. How satisfied were you with our overall service?

Why have you given us this score?

13. Would you recommended Blaser Mills to any of your friends, family, or professional contacts?

Yes
No

14. Please indicate if you would like to be contacted for advice on any of our following business legal services:

15. Please indicate if you would like to be contacted for advice on any of our following personal legal services:

Finally, please leave your contact details here:

Full Name

Email *

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone

GDPR Agreement *

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