Client Feedback Questionnaire We value your feedback and we would be grateful if you could complete this short questionnaire.Please give your case reference number here (e.g. 98823.5), but don’t worry if you don’t know it.1. How did you hear about us?I am an existing ClientPersonal recommendationProfessional recommendationWeb search engineSocial mediaOnline articleNewspaper or magazine publication2. Who was the lawyer that advised you?3. How would you rate the service provided by the following? (1 = Poor, 3= Satisfactory, 5 = Outstanding)12345Lawyer dealing with your matterParalegal / SecretaryOur reception staff 4. Was the information/advice that we provided you easy to understand?YesNo5. Did we keep you up to date with progress in accordance with your expectations?YesNo6. Did we understand what you wanted to achieve from the outset?YesNo7. Did you receive regular updates about your matter, where appropriate?YesNo8. Did we treat you well at all times?YesNoIf you believe you were treated unfairly for any reason, please tell us why:If your matter was dealt with under the Legal Aid System, please go straight to Question 119. Were you given clear advice about the level of expected costs for your matter?YesNo9a. If yes, were the costs estimated for you at the outset?YesNo10. Did your final costs exceed the estimate?YesNo10a. If yes, were you told in advance the reasons why?YesNo11. What is important to you when using a law firm? (1 = Not Important, 3= Somewhat Important, 5= Very Important)12345The responsiveness of the staffKnowledge and experience of the lawyersHow contactable the lawyer isPro-activity of the lawyer in progressing your matterTransparent costs A fixed cost or estimateAdditional services provided such as legal updates and marketing trends 12. How satisfied were you with our overall service?Not satisfiedQuite satisfiedFairly SatisfiedSatisfiedExceeded expectationsWhy have you given us this score?13. Would you recommended Blaser Mills to any of your friends, family, or professional contacts?YesNo14. Please indicate if you would like to be contacted for advice on any of our following business legal services: Business Structures Commercial Contracts Commercial Property Commercial Recoveries Dispute Resolution Employment Financial and Business Crime Intellectual Property IT and Data Mergers and Acquisitions Property Litigation Regulatory Advice and Defence 15. Please indicate if you would like to be contacted for advice on any of our following personal legal services: Child Care Dispute Resolution General and Serious Crime Employment for Employees Family & Divorce Legal Aid Children Medical Negligence Personal Injury Residential Property Serious Injury Wills, Trusts & Probate Finally, please leave your contact details here: Name* First Last Email* Address Street Address Address Line 2 City County Post Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiNorth KoreaSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSaint MartinSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe Country Phone